Host Jennifer Nelson has known realtor Kelly Satterfield for the entirety of Kelly's career in the industry. She's been a total shooting star, coming in to the industry like a rocket. Her secret? Especially when you're new to a field, it's important to remember: "You don't know what you don't know, so surround yourself with people who do!"  Coming from a career in hospitality and having done other work in customer service certainly didn't hurt — Kelly knows how to go that extra mile for her clients. BUT She's also very aware of the need to set boundaries so she stays healthy and avoids burnout. And she's careful to create routines and manage her time. Taking a job at a smaller firm has helped her maintain a good balance. Listen in to this great conversation about how you can really serve your clients while staying happy and satisfied in your own life. Learn more about the brain behind Pocket Hours, Jennifer Nelson, and her firm at Scout Real Estate.

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