Dive into the latest Player Engage podcast with host Greg Posner and guest Peter Gerson from Keywords. Peter's journey from a potential pyrotechnical engineer to a gaming industry leader at EA and Keywords is as explosive as it is inspiring. He dives into the essence of player engagement: understanding and prioritizing player needs for a remarkable gaming experience.Peter highlights the crucial role of AI and automation in enhancing customer support and teases the exciting potential of Web 3.0, AR, and VR in gaming's future. He champions user-generated content and the power of community in retaining player loyalty.End your listen with an invite to the Community Clubhouse, a haven for gaming and customer experience professionals to share insights. This episode is a compact yet comprehensive look into the heart of gaming customer support and player engagement. Tune in for a journey full of industry insights!

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