Top AI Use Cases in Health Insurance With Mike Downing

26/02/2025 36 min

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Episode Synopsis

Mike Downing, CTO of WPA Health Insurance, discusses AI integration in health insurance, highlighting the industry's cautious approach. AI is primarily used in back-office operations to boost productivity while minimizing direct customer impact. He covers successes, challenges, compliance, and ethical concerns, emphasizing the need for organizations to experiment and adapt to AI’s rapid evolution.