Building AI Strategy in Finance: From Cost Savings to Customer Experience with Tonjia Coverdale

07/02/2025 39 min

Listen "Building AI Strategy in Finance: From Cost Savings to Customer Experience with Tonjia Coverdale"

Episode Synopsis

Tonjia Coverdale, Chief Strategy Officer at Associated Bank, shares her experience in technology and explores the transformative role of AI in banking and insurance. She discusses the challenges of AI adoption, the significance of data governance, and the importance of collaboration between business and IT. Tonjia also highlights the need to invest in data, enhance personalization, and address privacy concerns to drive successful AI initiatives.