Welcome to an electrifying episode of Pillar Talk! We're thrilled to introduce our first special guest, Nicole Kaufman. Nicole is currently the Chief Transformation Officer for Genesis Healthcare. Nicole and Chris have known each other for 15 years and she is one of the most talented and thoughtful leaders in the post-acute care setting. In this engaging conversation, Nicole joins Chris to explore the pivotal role of leadership and its profound impact on teams, quality, and overall success. They delve into a range of crucial topics, including the influence of culture, the transformative effects of the COVID-19 pandemic, and the art of becoming a catalyst for improvement within care settings.

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