What does it take to build—and sustain—the #1 Westin in the world? In this episode, I sit down with Volkan Tekinkoc, General Manager of The Westin Dallas Southlake, to unpack the remarkable culture transformation that took his team from disconnected and average to top-ranked worldwide.

We explore the systems, leadership habits, and mindset shifts that fueled their rise, including daily huddles, team score ownership, and a “never settle” standard. If you're a leader looking to raise the bar without losing heart, this episode is full of practical inspiration and proof that belief, consistency, and momentum can change everything.

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