Learn how this industry leader maintains their standard of "excellence" across the entire organization - including what metrics they measure, how they empower their teams, and what they do when things go wrong.Timestamps:0:53 What is Golfbreaks?1:37 How Golfbreaks retained 80% of business during the pandemic2:20 A customer-centric technology buying strategy4:51 How to demand & maintain excellence throughout the organization6:55 Examples of how to empower sales agents & customer support for excellence in service8:44 How empowerment of individuals feeds back into the company's customer service strategy

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