In this episode, Mary is joined by Mark Ross, Principal and Co-Leader at Deloitte Legal Business Services, to discuss his impressive career and his best practices in the legal ops space.   Mark began his career in England as a personal injury lawyer before emigrating to the US. Here he started his career in legal ops to avoid taking the California Bar Exam. Since then, he has become a powerhouse in the industry.   Mark discusses his methods for convincing reluctant leadership to invest in the legal ops side of the business. He details the type of research needed, the information you need to gather, and how to present everything to leadership.    Mark also dives into the world of contracts, CLMs, and what can be done to help the contracting process run smoothly. He talks about why it is essential to get as much of it done in-house as possible since contracts are, in his words, touched by everyone and owned by no one.  If you enjoyed today’s show, please leave a 5-star review. You can find more information, as well as the resources mentioned in this episode, at ironcladapp.com.

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