This week’s key takeaway: A natural extension of the customer journey with NDRA   Episode intro: Editor Sam speaks to David Butcher and John Dawson from Paint & Panel Live-sponsors, NDRA. As you will find out, the National Debt Recovery Authority does more than simply recover debt. It acts as a vital go-between to ensure customers and repairers receive fair and reasonable rates from insurers.   You might not think you need the NDRA, but you probably won’t say that once you’ve heard what David and John have to say. There’s no doubt they can help everyone get a better deal.   In this week’s episode you will learn: Why sponsoring Paint & Panel Live is a good idea for the NDRA How bold strategies can work How to negotiate with insurers Why an independent 3rd party can improve outcomes for both customers and insurance companies How independent assessors can help the process The importance of customers being able to choose their repairer Why the reputation of third-party repairers is improving Show links: ** Free online masterclass with Ben http://maxmyprofit.com.au/start ** Get your tickets to Paint & Panel Live: https://paintandpanel.live/ ** Get your tickets to the Paint & Panel Bodyshop Awards: https://www.paintandpanel.com.au/bodyshopawards ** NDRA: https://ndra.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected] ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

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