This week’s key takeaway: Building a customer-focused business with Jamie Damer   Episode intro:  Our guest on the show this week is a shining example of customer service. Jamie Damer is the main man at Perth Autobody Repairs, and not only does he have a mountain of brilliant online reviews… he’s also a double-award winner at the 2021 Paint & Panel Awards!   But how did his business become so good? Jamie was kind enough to share his secret sauce with us...   In this week’s episode you will learn: -How Jamie got into the industry -How Jamie keeps 30 companies happy -The importance of ‘the experience’ -How Jamie gets such good reviews -Jamie’s tips on keeping up a good team spirit -What Jamie did to diversify -How Jamie achieved the optimum ‘flow of the shop’ -What to outsource and what to keep in-house -The impact the Paint & Panel award had on Jamie   Show links: ** Find Jamie on Linkedin: https://www.linkedin.com/in/jamie-damer-63344342/?originalSubdomain=au ** Perth Autobody Repairs website: https://perthautobodyrepairs.com.au/ ** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: [email protected] ** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter ** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

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