Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience. In this insightful episode, Maggie reveals how the corporate environment has evolved far beyond traditional reception and conference room management. Discover that the modern "five-star office" isn't just about luxury, but about creating a truly welcoming, tailored environment that resonates with an organization's unique culture and values. Maggie emphasizes that "hospitality is the foundation" for all professional spaces, detailing how IST leverages its three pillars—people, processes, and technology—to deliver customized services that meet diverse needs. Learn why focusing on the emotional well-being of employees is paramount, as "it's important to be cared for because that's where your productivity is going to come from", ultimately leading to higher retention and a thriving workforce. This episode offers invaluable perspectives on designing every touchpoint of the office with "heart", ensuring a seamless extension of your brand and a place where everyone wants to be.  

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