Listen "Making Your Service Gold Standard"
Episode Synopsis
Recession-proof tip number four, improve your service. Join Gilly as she explains how to change your operation to give your patient the very best possible outcome for their pain. Discover how to analyse your patients' journey, improve the value you give them and offer gold standard service. Clinic not working perfectly? Book a free chat with Gilly to find out how to fix it! bit.ly/osteobizchat KEY TAKEAWAYS Analyse your patient journey and identify where you can improve your service and enhance their experience. This could be focusing on follow up appointments, providing them with a treatment plan or simply educating them on how to avoid. Aim to offer the absolute gold standard service to your patients. Take money out of the equation and look at the value you’re offing them. The patient won’t care about money if they get the very best outcome. Focus on the outcome and tweak the way that you operate to give an even better service because if things are tough out there, those that don't give great service are the ones that are in trouble. BEST MOMENTS “You're already giving a great service, but I would urge you to look at the patient journey.”“Have you given your patient the best possible outcome for their pain?” VALUABLE RESOURCESThe Osteobiz mastermindwww.osteobiz.as.me/consultationwww.osteobiz.com CONTACT METHODhttps://www.instagram.com/gillywoodhouse/[email protected]://business.facebook.com/Osteobiz/ABOUT THE HOSTSince 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.Topics covered are marketing, operations, team management, legacy and exit strategy, operating procedures, gold standard patient care, tech support, boundaries and so much more. This show was brought to you by Progressive Media
More episodes of the podcast Osteobizness
How To Find New Patients Via Medimo
27/12/2025
Let's sneak a peek into my week!
16/03/2025
People don't buy osteopathy
09/03/2025
How to end the lone wolf struggle
02/03/2025
The No 1 clinic problem I solve
23/02/2025
Oops - I've made myself homeless!
19/02/2025
Fancy revolutionising your clinic business
09/02/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.