This week, Ian is joined by Michelle Spaul, people person, ambassador, author and expert consultant in customer experience. 
Join us the table for another fascinating conversation, as Ian and Michelle explore her journey is developing Delta Swan, a customer experience consultancy that aims to bring power to the people. How does the quality customer experience impact your business? Find out more as Michelle breaks down the keys of excellent CX design. 👥
And beyond the workplace, we discuss the power of the people in more global issues. How can we work together to save the environment, whilst avoiding climate nihilism? All this more in Episode 47 of One Thought at a Time!

Get in contact! 
Instagram ► ⁠⁠⁠⁠⁠⁠https://instagram.com/onethoughtcast ⁠⁠⁠⁠⁠⁠
TikTok ► ⁠⁠⁠⁠⁠⁠https://www.tiktok.com/@onethoughtcast ⁠⁠⁠⁠⁠⁠
LinkedIn ►⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/one-thought-at-a-time⁠⁠⁠⁠⁠⁠

Michelle Spaul:
Website ►⁠⁠⁠⁠ ⁠https://customerexperienceconsultant.co.uk/
LinkedIn ► https://www.linkedin.com/in/michelle-spaul-customerexperience/
Instagram ► https://www.instagram.com/michellecustomerexperience/
Facebook ► https://www.facebook.com/michellespaulCX
Lend With Care ► ⁠⁠⁠⁠https://lendwithcare.org/⁠

Produced by Polychrome Studios Ltd. ⁠⁠⁠⁠⁠⁠https://polychromestudios.uk⁠⁠

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