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Listen "The New Customer Journey w/ Rod West"
Episode Synopsis
Today we have Rod West, President of Utility Operations at Entergy, on the show to talk about two key aspects of COVID-based disruption in the energy space. Initially we dive into resiliency and what precautions are taking place to ensure reliability of power alongside safety of workers. Then we take a look at how the customer journey has been upended by the personal, cultural, and economic impacts of the virus.
Music by bensound.com
Music by bensound.com
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