While many organizations attempt to hold their leaders accountable to outcomes, rarely are they held accountable to the key performance indicators that support the outcomes. In this interactive session, you will: • Learn how to get your employees to “DO” things differently in addition to “THINKING” differently. • Stop hoping for the situation to “RESOLVE” itself. • Quit feeling either “POWERLESS” or “CONTROLLING” – and nothing in between. • See problem “TRIGGERS” develop sooner – and know what to “DO” sooner. • Respond to employees who use the “JUST TELL ME WHAT TO DO” excuse.

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