Eric D'Ignazio is a 14-year Japan hospitality veteran who's resume includes InterContinental Hotels and the The Accor Group.  Eric has spent his entire professional life working in Japan and has had a very non-traditional hotel career path where he eventually became Representative Director at Accor for seven years. It seems his destiny was to work in hospitality as he got his start as a child working at his grandfather's Italian restaurant in Philadelphia. Eric recants the training and cultural insights gained from his career start with a very traditional Japanese company. We talk about his new company AssistINT he co-founded, focused on hospitality industry consulting and IT development for Japan market-entry.  And, we discover numerous mutual coincidences among our Japan journey, which leads to some interesting comments. Other topics we cover:Childhood lessons from working at his grandfathers Italian restaurantWhat makes Japanese hospitality the best in the worldThe "Omakase" mindset and guest expectations in JapanThe difference between Omotenashi and Hospitality  Consistence and Courtesy - What foreign companies can learn from Japanese hospitalityPredictions for the future of Japan The challenges of hospitality recruiting and training and how to address thisTekizai Tekisho - the Japanese 4 character idiom explainedThe Free Unsolicited Business Idea   AssistINT: https://www.assistint.com/Eric D'Ignazio: https://www.linkedin.com/in/dignazio/Great Sleep Starts Here = gugu Sleep Company: https://gugu.jp Japan Adventures via Camper Van = Dream Drive: https://www.dreamdrive.lifeUse the code word "ZEN" to receive discounts

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