In this episode, host Tim Peters sits down with Chris Rasmus, the second-generation auctioneer behind Rasmus Auctions. Chris shares his journey from joining the family business in 1983 to becoming a leader in auction innovation. They discuss the importance of working on your business instead of in it, how to diversify asset classes, and Chris’s groundbreaking move into online-only auctions in 2000. Chris also dives into how his company manages customer care for over 1,200 auctions a year and the success they've found in the retail returns market. Resources Mentioned: Podium For Review mining and webchat customer care and phonesWhenIWork for work scheduling and 1099 Gig WorkersEZTexting/Vibes - now Braze for Text and Email MarketingPodio for CRM transitioning to HubspotCanva and eleven labs for video learningClaude/ChatGPT/Perplexity for AIFilemaker for inventory prep, reconciliations and sales data analysisZoom and Fathom Notetaker for video calls and AI notetakerNotion AI for workflows and project development Links Mentioned:  BidWranglerRasmus Auctions

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