No Hold Time

Por: Mosaicx
"Hold time" describes how long a customer waits on the phone, traditionally while listening to bossa nova or smooth jazz.

Join this ongoing conversation covering the latest tactics and trends around AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). Don't worry, they get into a lot more detail than just "lower hold time."

David Araiza and Brian Bremer help companies of all sizes find ways to make experiences better for their customers. They work with banks, retailers, airlines, hotels, hospitals, pharmacies, insurers, cable companies, interne
27 episodios disponibles

Latest episodes of the podcast No Hold Time

Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success) 05/11/2024
Our Starting Point with Gen AI | Lauren Morris (Mosaicx) 01/10/2024
Build Long-Term Relationships with Customers | Gina Gibson (OpTech Solutions, Think Forward) 10/09/2024
CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay) 27/08/2024
More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health) 14/08/2024
How a Fractional CXO Builds a Customer-Centric Organization | Stacy Sherman (Doing CX Right) 30/07/2024
Backgammon, Pickleball & Women in Business: An Interview with Stacy Sherman from Doing CX Right 16/07/2024
Do You Need a CXO? 02/07/2024
Are CX Events Worth It? 18/06/2024
Startup CX vs. SMB CX vs. Enterprise CX 04/06/2024
Generative AI Needs a Human in the Loop 21/05/2024
Leadership, Mission & Purpose Behind the AI | Rebecca Jones (Mosaicx) 07/05/2024
Ensure CX Technology Works Together 23/04/2024
Be More Helpful and Less Creepy with Customer Data 09/04/2024
Supporting People in Crisis: Interview with Vibrant's Grant Riewe 19/03/2024
Cheesemaking, Penny Whistles & Whale Conservation: Interview with Vibrant's Grant Riewe 12/03/2024
Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business) 27/02/2024
Ethics of AI in Customer Service 13/02/2024
Don't Automate Everything: How to Use Intelligent Routing 30/01/2024
The Customer Service Metrics You Should Be Using 16/01/2024
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