Episode Synopsis "CPC Call Type"

In this episode of New Jersey ride QAPF Brandon reviews the meaning of the CPC call type, the resources and the how to complete a CPC reservation in LCAD. The podcast will help the agent understand the policies and the procedure of the call type to help reduce client escalations.

Listen "CPC Call Type"

More episodes of the podcast NJ RIDE

• CPC Call Type
• Call Scoring
• LGC One Note Guide
• The Basic Call Type Reservation
• Overcoming the overwhelmed feeling with CSP Karen.
• NJ Ride - What to Expect
• NJ RIDE (Trailer)