Episode Synopsis "Investing in Technology, Culture & Member Experience"

Ron Salyer, President/CEO, Pioneer REC (OH)Ron describes himself as a non-technical CEO who is a “member services experiences guy.” Pioneer has made significant investments in technology to boost reliability and give consumers a great experience. Ron talks about investing in great tech talent, the payback of tech investments, collaboration within the industry, and how Pioneer has moved from being reactive to using technology to get ahead of system issues.

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