Kanye West’s 2007 hit, Stronger, paraphrased Friedrich Nietzsche’s maxim, “What does not kill me makes me stronger.” The idea is that the trials, tribulations, and challenges we face in life help us grow. It’s a rallying cry used by many in the face of difficult circumstances. A closer reading within context, however, opens the door to different interpretations. Regardless of how you interpret Nietzsche, most business leaders would tell you that creating stronger employees isn’t just about challenging them – it’s also about celebrating and empowering them.

Ian Storm joins the show to discuss Workforce Engagement strategies that help build high-performing contact center teams. How would he interpret this Nietzsche quote? Well, he is a long-suffering Buffalo Bills fan, so do with that as you will.

We discuss:
• The Intersection of Sports and Employee Experience
• Changing Perceptions of Contact Center Work
• The Balance of Performance and Support
• AI's Role in the Future of Work
• The Importance of Trust in Team Dynamics
• Modeling Desired Behaviors in Leadership
• Forecasting the Future: Bills vs. Chiefs in the AFC Title Game

Connect with Ian on LinkedIn – https://www.linkedin.com/in/ian-storm/

Aspect – https://www.aspect.com

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/

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