Navigating the Customer Experience

Navigating the Customer Experience

Por: Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
122 episodios disponibles

Latest episodes of the podcast Navigating the Customer Experience

Mostrando página 6 de 7

166: The Art of Listening and Gathering Product Feedback with Matt Young 10/05/2022
165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison 03/05/2022
164: Delivering Quality Service through Mobile Applications with Eric Vermillion 26/04/2022
163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker 12/04/2022
162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer 05/04/2022
161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia 29/03/2022
160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo 22/03/2022
159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera 15/03/2022
158: Customer Experience Trends 2022 with Yanique Grant 08/03/2022
157: Understanding How Your Brain Works to Build A Stronger You and Better Relationships with Adele Spraggon 01/03/2022
156: How to Achieve and Sustain Customer Success – Formula Explained with Aaron Thompson 04/01/2022
155: How To Use the Amazon Model to Become Design Architects for Your Business with Shaahin Cheyene 29/12/2021
154: Empowering Employees to Achieve Exponential Growth with Jeff Rosenblum 22/12/2021
153: Building A Strong Human-Centered Emotional Connection with Employees and Customers with Ethan Beute 14/12/2021
152: Loyalty Redefined! How to Enrich the Lives of Your Customers – The Unbeatable Strategy with Fred Reichheld 30/11/2021
151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss 23/11/2021
150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy 16/11/2021
149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing 02/11/2021
148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root 26/10/2021
147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson 19/10/2021
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