Navigating the Customer Experience

Navigating the Customer Experience

Por: Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
122 episodios disponibles

Latest episodes of the podcast Navigating the Customer Experience

266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek 06/01/2026
265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix 09/12/2025
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance 18/11/2025
263: Empowering Teams and Elevating CX with Jamie Homen 04/11/2025
262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX 21/10/2025
261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan 07/10/2025
260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience 10/09/2025
259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan 26/08/2025
258: Leading CX with Insight, Influence, and Innovation with John McCahan 19/08/2025
257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu 05/08/2025
256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits 24/06/2025
255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski 20/05/2025
254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky 13/05/2025
253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison 06/05/2025
252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer 29/04/2025
251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter 28/01/2025
250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden 03/12/2024
249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard 05/11/2024
248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode 23/10/2024
247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth 15/10/2024
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