Erick and Rich discuss what dual acquisitions by Cytracom and AvePoint say about the importance of platforms in managed services, as well as why and how to get in on the large and growing opportunity in co-managed IT. Then they’re joined by Peter Kujawa, vice president and general manager of ConnectWise’s Service Leadership unit, for a fascinating, fact-filled exploration of what Service Leadership’s latest MSP benchmark reports says about the state of the channel. And finally, one last thing: what happens when generative AI gets snippy. Discussed in this episode:Hot Take: AvePoint, Cytracom, and the Platform Play in Managed ServicesHow do AvePoint and Cytracom define platform?Service Leadership Q3 Index Data Reveals Revenue Growth Slowdown But Continued Profitability for Managed Service Providers and Revenue Growth for Value-Added ResellersGoogle’s NotebookLM had to teach its AI podcast hosts not to act annoyed at humans

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