Erick’s out this week, so Rich discusses five top things the most successful MSPs today have in common, according to CompTIA, with special guest host and Channel Mastered CRO Mark Crall instead. Then Mark (who is also a former MSP from the industry’s early days) shares two tips on driving employee satisfaction and loyalty. And stay tuned, as Rich discusses obstacles that prevent MSPs from capitalizing on the “blue ocean” opportunity in compliance and strategies for overcoming them with Carl Bjerke, of compliance vendor Compliancy, in an interview recorded earlier alongside Erick. And finally, one last thing: The miracle putt that won an Auburn University basketball fan a free Toyota. Discussed in this episode:My Fellow Channelholics, The State of the Channel Is…Auburn student makes a 94-foot, length-of-the-court putt and wins a car

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