94: Reducing Customer Service Response Time by 90% (w/ Databox)

Move The Needle - Real strategies. Data-driven growth. B2B results that move the needle.
25/06/2021 25 min
94: Reducing Customer Service Response Time by 90% (w/ Databox)

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Episode Synopsis


In this episode of Metrics & Chill podcast, find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn what the team did, how they did it, and measures that have been implemented to ensure this success is long-term and sustainable.

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