After a hectic and chaotic experience leading up to boarding the plane, Phil arrived at his seat to find a handwritten note addressed to him. This note of thanks and appreciation trumped the events and emotions leading up to it. Listen in to hear the full story about the impact a few kind words and a personal connection can make. Resources: Tammy Ritchie, a purser for Delta Airlines - https://www.linkedin.com/in/tammy-ritchie-b374a860/ Please send Comments, Questions, and Feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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