In this episode, Phil shares what he learned from Dr. Gary Mangiofico on a recent panel discussion hosted by the Association of Trust Organizations (ATO). Overall job satisfaction and motivation levels are down despite companies and employees' best efforts to prioritize communication. It's time to put employees first. Listen in to hear more. Resources: Association of Trust Organizations - http://www.trustorgs.com/custom/index.php Gary Mangiofico, PhD - https://bschool.pepperdine.edu/academics/faculty/gary-mangiofico/ The Customer Comes Second, Hale Rosenbluth and Diane McFerrin Peters - https://www.harpercollins.com/products/the-customer-comes-second-hal-rosenbluthdiane-mcferrin-peters?variant=32117595045922 Please send Comments, Questions, and Feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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