What do you expect from your associate in how they position themselves? How do they position your company; How do they position you? What interpersonal skills do you expect them to possess? In today's episode, Phil discusses the system and steps required to be a pilot and how they should be applied to businesses. Listen in as he addresses the questions above as a way to train to exceed expectations and validate proficiency. Resources: Ron Cox: https://bit.ly/2neY6kq Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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