Though there is strength in numbers, it only takes the actions and attitude of one employee to make a lasting impression on a client. As such, it is absolutely vital that each member of your team understands their potential impact on and their responsibilities to clients. Join us as we explore how to substantially improve your firm's reputation by training each and every employee to make concerted efforts to satisfy your clients. Resources: Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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