BONUS PRE-CONFERENCE EPISODEIn this conversation, Alex and Allen discuss the evolution and importance of Unified Communication as a Service (UCaaS) in the public sector. They explore the drivers for transitioning to UCaaS, the challenges faced by agencies with legacy systems, and the critical role of user adoption and change management in successful implementation. The discussion also highlights the significance of security and compliance, the need for a phased approach to migration, and the benefits of engaging knowledgeable partners like Packet Fusion to navigate the complexities of UCaaS transitions.Chapters00:00 Introduction to the Podcast and Its Purpose05:49 Understanding UCaaS and Its Importance12:04 Drivers for Transitioning to UCaaS17:40 Challenges and Considerations in UCaaS Migration23:44 Evaluating Vendors and Making Informed Decisions29:35 Understanding User Workflows for Successful UCaaS Implementation30:57 Common Pitfalls in UCaaS Migration34:16 Change Management and User Adoption Strategies37:11 Data Security and Compliance in UCaaS40:29 Phased Approach to UCaaS Transition42:50 Benefits of Full UCaaS Transition49:19 Getting Started with UCaaS Transition51:02 Final Thoughts and Partnering for Success52:43 Overview of Packet Fusion's ServicesResources & Links:📌 Learn more about MISAC Connect Audio – Member Only Link📌 Connect with our guest:Packet Fusion -  LinkedInAlex Stanich – LinkedInVisit our MISAC Connect forum for more discussions and community engagement.Follow us on Twitter and LinkedIn for updates and announcements.

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