FULL SHOW NOTES https://podcast.nz365guy.com/446 William  McLendon shares about his family and his love for food, particularly barbecue. They also discuss his reading interests, which currently revolve around technology and customer service. Are you curious about the life of a solution architect? In this episode, William McLendon shares his journey and what he enjoys about his work. Want to learn from a tech expert? Tune in to learn more about William's insights on supporting business objectives and discuss the importance of customer service. William also shares the importance of customer service in the tech industry. William discusses a lead generation scenario where they capture lead information and align bookable resources accordingly.  William discusses the use case of self-selecting scheduling, where a person can log in to the portal and see available appointment slots based on the resource schedule and its significant impact on many companies and their scheduling process. Discussions about licensing on scheduling and whether it can be licensed outside of field service. They discuss the possibilities and limitations surrounding this issue. MVP Program and William’s journey into becoming a Microsoft MVP. OTHER RESOURCES: Microsoft MVP YouTube Series - How to Become a Microsoft MVP  90-Day Mentoring Challenge - https://ako.nz365guy.com/ Power community events: https://events.powercommunity.com/team/william-mclendon/ Power community: https://www.powercommunity.com/d365-wave-2-universal-resource-scheduling-at-scale-by-william-mclendon/ and https://www.powercommunity.com/universal-resource-scheduling-at-scale-william-mclendon/ Summit Community: https://www.summitna.com/speaker/william-mclendon/ Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

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