FULL SHOW NOTEShttps://www.microsoftinnovationpodcast.com/623 Microsoft's Carl de Souza, a FastTrack Senior Solution Architect, joins us to share his passion for life beyond the office. We explore Carl's journey, spotlighting his deep love for food, family, and travel adventures to unique places like Mostar, Bosnia and Herzegovina. Carl reveals his secrets to balancing a dynamic career with an adventurous personal life, and how his portfolio website serves as a testament to his ongoing professional growth and technical expertise.Shifting gears, we explore the transformative world of Contact Center as a Service (CCaaS) and its cutting-edge integration with AI technologies. Discover how Microsoft's strategic evolution from a comprehensive Digital Contact Center Platform to more modular offerings like AI-driven sentiment analysis and voice recognition is reshaping digital contact centers. We also highlight the monumental impact of Microsoft's acquisition of Nuance, particularly in revolutionizing the medical field with advanced voice recognition.Finally, we delve into the cutting-edge PowerApps Component Framework (PCF) and its game-changing role in app development within the Microsoft ecosystem. Uncover how thoughtful software design with PCF controls can dramatically enhance user experience, offering superior customization compared to traditional web resources. Our discussion also highlights the rapidly evolving landscape of AI co-pilots, noting the importance of a seamless interface that simplifies interactions with multiple AI applications, paving the way for a more intuitive and efficient future in business technology.Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

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