In this conversation, Adam is joined by Wendy Shand, an entrepreneur and business coach, who shares her journey from marketing to building a successful business in the travel industry. She discusses the impact of the pandemic on her business and the lessons she learned from tough conversations during that time. Wendy emphasizes the importance of emotional intelligence and human interaction in conflict management and workplace culture. She also highlights the significance of having a clear vision and values in driving a business forward.TakeawaysBuilding a successful business requires adapting to challenges and finding innovative solutions.Emotional intelligence and effective communication are crucial in managing tough conversations and conflicts.Creating a positive workplace culture involves aligning values, recognizing and rewarding employees, and fostering a sense of purpose.Human interaction and emotional intelligence are essential in a technology-driven world.

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