ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#56 - Fire The Customer: Why The Customer Isn't Always Right"
Episode Synopsis
Bruce and Peter challenge one of the oldest sayings in business - “the customer is always right.” They break down why blindly following that mindset can hurt your business, your team, and even your reputation. From difficult clients to boundary setting, they share when it’s time to draw the line and, yes… sometimes fire the customer.
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