Episode Overview: AI is transforming marketing—but trust still wins. In this conversation, host Emanuel Rose sits down with revenue coach Kristin Zhivago to unpack how to stay human in a machine-accelerated world: keep your promises, interview real customers, align your sales process with their buying journey, and deploy AI tools without losing credibility. Expect practical frameworks, ethics-in-action, and field-tested ways to grow revenue without the hype.What You’ll Learn:How to turn “marketing promises” into delivery your customers can feelA simple method to interview customers and capture their exact words for copy and offersWhy AI has no innate conscience—and how to keep a human-in-the-loopThe difference between chatbots and true AI “agents” powered by your private contentAEO/“answer engine optimization” fundamentals for conversational searchProcess fixes to remove buyer “speed bumps” that kill conversionsFeatured Guest: Kristin Zhivago — Revenue coach, founder/president of Zhivago Partners, and author of “Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy.” Kristin has helped companies of all sizes align marketing, sales, and delivery around what buyers actually want.Episode Highlights:Marketing’s job = make promises the business must keepCustomer interviews that surface real “desires, concerns, and questions”Using AI to uncover market opportunities (beyond persona guesswork)Building private AI agents vs. scripted chatbotsWhy AI lacks a conscience—and what governance looks like in practiceFrom keywords to conversations: AEO strategy in the age of LLMsChange management: updating systems, KPIs, and talent for AIRevenue Growth Assessment: syncing operations with buyer realityConnect and Explore More:Blog post recap: https://emanuelrose.com/navigating-customer-centric-marketing-in-the-age-of-ai/Host website: https://emanuelrose.com/Emanuel’s book “Authentic Marketing in the Age of AI”: https://emanuelrose.com/product/authentic-marketing-in-the-age-of-ai/Connect with Emanuel Rose LinkedIn: https://www.linkedin.com/in/b2b-leadgeneration/ Instagram: https://www.instagram.com/emanuelroseauthor/ Facebook: https://www.facebook.com/EmanuelRoseAuthor YouTube: https://www.youtube.com/@marketingintheageofai-ec6fxConnect with Kristin Zhivago LinkedIn: https://www.linkedin.com/in/kristinzhivago/Further Reading or Resources:“Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy” (book title for reference)On customer interviews and voice-of-customer programs (search your help center or SOPs)Add any relevant case studies or playbooks your team mentions in the episode If this helped you think more clearly about customer trust and AI, subscribe, hit like, and drop a comment with one promise your marketing makes—and how you ensure your team keeps it. Share this with a colleague who’s building AI into their go-to-market. #AIinBusiness #CustomerExperience #MarketingEthics #AIPodcast #MarketingStrategy #VoiceOfCustomer #RevenueGrowth #AnswerEngineOptimization #Chatbots #AIAgents #ContentStrategy #SalesAlignment #Trust #LLM #ChangeManagement

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