How do you deal with an upset customer/client? In this podcast, Ryan and Kota cover the importance of reframing an unhappy customer from a negative experience into an OPPORTUNITY to go above and beyond for them, and turn them into a raving fan. They also go over: - What to do when your employees make mistakes (they will). -The importance of creating content for your online presence. - The power of good, clear, communication. - Understanding clients expectations so you can deliver exactly what they expect. - Educating & empowering your clients.   "Mapping It Out: The Roadmap of Entrepreneurship" podcast was created to highlight the entrepreneurship journey of what it means to run a legit company. Follow along as we talk about topics from "how to start a company" all the way to "the mistakes we have made"    

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