On today’s episode of Management Development Unlocked, Eric sits down with Heather Burright, a nonprofit learning and development consultant. Heather specializes in helping organizations improve performance and skill change through learning and development. She also hosts a private community for nonprofit learning and development professionals. Heather is the host of the podcast Learning for Good.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you’ll hear:Behavior change as a component of L&D to create impact.L&D’s role as an essential part of the employee or customer experience.Organizational response to a need for behavior change and why training isn’t always the answer.The science behind behavior change and what it looks like in action.Why Heather recommends ABS (awareness, buy-in, skills, social support, and prompts) for a behavior change method at work.How people managers often deal with their team members’ behavior–both good and bad.Connect with Heather Burright:LinkedInLearning for Good podcast---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you’re there!Connect with me on LinkedIn.Please subscribe and comment!

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