Making Complaints Count

Making Complaints Count

Por: Parliamentary and Health Service Ombudsman
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.

Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
40 episodios disponibles

Latest episodes of the podcast Making Complaints Count

Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman 01/12/2025
Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme 17/09/2025
Episode five | Complaint Standards 09/07/2025
Episode four | Lisa Cowley, CEO at Beacon Vision 23/04/2025
Episode three | Dr Tony Dysart 10/02/2025
Episode two | Bishop Dr Desmond Jaddoo MBE 16/12/2024
Episode one | Rebecca Hilsenrath 26/07/2024
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman 28/03/2024
Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation 15/03/2024
Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times 02/02/2024
Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son 27/09/2023
Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms 27/06/2023
Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens 07/10/2022
Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform 04/07/2022
Angela MacDonald on her role as Complaints Champion for UK Government 24/05/2022
Will Powell on the tragic loss of his son and his 30-year quest for justice 06/05/2022
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care 03/09/2021
Day Riley on being transgender, mental health and what Pride means to her 24/06/2021
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom 12/02/2021
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID 02/12/2020
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