What if your biggest frustrations at work are actually career gold?In this episode of Machine Shop Tech Talk, Arthur Field sits down with Ray Harkins (GM @ Lexington Technologies, educator to 95K+ manufacturing pros) to crack the code on:🔧 How customer complaint led to 120K in savings (and a promotion)🔥 Why hiding mistakes is the #1 career killer in manufacturing📊 The “ugly data” hack that makes you irreplaceableRay shares:“Your customer complaints aren’t problems – they’re free consulting reports.”“Documenting failures isn’t about blame – it’s building a portfolio of future wins.”“If your data doesn’t embarrass leadership, you’re not digging deep enough.”

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