Send us a textRegardless of what kind of industry that you work in, there are going to be people who have positions of leadership within the organization to help ensure the success of the group and of the individuals. It is very important for these leaders to be clear and consistent in the organization's goals, and also important is the feedback they receive from subordinates on how to better serve them. An emergency call center is no different in this aspect, save for the very real fact that poor performance does not hurt a bottom line, but can be deadly. Joining us this week to discuss the topic is Justin Prescott from American Emergency Preparedness, as well as an emergency communications supervisor in Waltham.As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to [email protected] the show

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