Justin DeLorenzo is the VP of Customer Experience & Operations at Snow Joe. Justin holds the notable distinction of being the youngest VP of Customer Experience and Operations ever to appear on our podcast. Justin shares his background, starting from his experience in the IT help desk and sales, and how his passion for problem-solving and customer satisfaction led him to a leadership role. Justin also talks about his role at Snow Joe, where they focus on providing a unique and pleasurable customer experience in a saturated market. The conversation delves into the impact of AI in the CX space, with Justin highlighting the growing acceptance and comfort customers have with AI technologies like web chat.  Justin predicts a shift in call center roles towards bot builders and AI specialists, as companies embrace AI for automation and enhanced self-service options. This episode provides insights into the evolving CX landscape and the potential of AI technologies to transform customer interactions.

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