Level Up CX Tech

Level Up CX Tech

Por: Level Up CX Tech
Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
56 episodios disponibles

Latest episodes of the podcast Level Up CX Tech

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S3 Ep. 13 The importance of UX in CX 22/03/2023
S3 Ep. 12 Making the business case for new customer experience technology 03/03/2023
S3 Ep. 11 CX evolution: Getting buy-in for change 06/02/2023
S3 Ep. 10 AI has EX superpowers 27/01/2023
S3 Ep. 9 Supercharging your CX with the right apps 14/12/2022
S3 Ep. 8 The endless possibilities for outbound engagement 30/11/2022
S3 Ep. 7 The power of technology to engage CX employees 28/10/2022
S3 Ep. 6 Training agents to get the most from your CX tech 19/10/2022
S3 Ep. 5 Using tech to retain, support and train agents 05/10/2022
S3 Ep. 4 The key to an effective omnichannel strategy 21/09/2022
S3 Ep. 2 How not to bot 29/07/2022
S3 Ep. 1 The key to retaining top CX development talent 13/07/2022
S2 Ep. 12 The technology that drives empathy at scale 15/06/2022
S2 Ep. 11 Customer journey management — the next step in CX evolution 07/06/2022
S2 Ep. 10 What’s hot at Enterprise Connect 2022 14/04/2022
S 2 Ep. 9 Why composable CX is the future 28/03/2022
S2 Ep. 8 AI and the Customer-Centric Enterprise 10/02/2022
S2 Ep. 7 The State of CX: cloud platform maturity 07/12/2021
S2 Ep. 6 Agents want growth opportunities – WEM can help 03/11/2021
S2 Ep. 5 Deliver empathy at scale with conversational AI 15/09/2021
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