Level Up CX Tech

Level Up CX Tech

Por: Level Up CX Tech
Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
55 episodios disponibles

Latest episodes of the podcast Level Up CX Tech

S5. Ep.7 Transforming CX Through AI with Probe CX 02/12/2025
S.5. Ep.6 How Newfold Reimagined CX 12/11/2025
S5. Ep.5 The Power of Community-Driven CX Innovation 14/10/2025
S5. Ep.4 Empathy in Action: RedSalud's innovative approach to CX strategy 20/08/2025
S5. Ep.3 How Global Payments Successfully Migrated to the Cloud 15/07/2025
S5. Ep.2 How Western Governors University Improved Staff and Student Experiences 02/07/2025
S5 Ep.1 Nashville Electric Powers Up Experiences Through the Cloud 02/07/2025
Tech Talks in 20 S4 Ep. 10 Customer experience technology considerations for cloud migration 29/05/2024
Tech Talks in 20 S4 Ep 9 Generative AI, employee experience tech and CX evolution 29/04/2024
Tech Talks in 20 S4 Ep 8The future of CX tech in financial services 26/02/2024
Tech Talks in 20 S4 Ep. 7 Horizon trends: Technology convergence 25/01/2024
S4 Ep. 6 Take an outside-in perspective on knowledge management 20/12/2023
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey 04/10/2023
S4 Ep. 4 Blending AI for CX 12/09/2023
S4 Ep. 3 How Unisys moved to cloud with speed and agility 21/08/2023
S4 Ep.2 Knowledge management and the customer experience 21/07/2023
S4 Ep 1 Ascension “Spring Cleaning” Strategy for a Successful Migration to Cloud CX 22/06/2023
S3 Ep. 15 OVO Energy builds better bots faster with a robust bot automation strategy 11/05/2023
S3 Ep. 14 Live from Enterprise Connect 2023 27/04/2023
S3 Ep. 13 The importance of UX in CX 22/03/2023
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