ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "NRR vs GRR"
Episode Synopsis
Send us a textFor a while now, I have been trying to find the best way to gauge the performance of my CSMs (Customer Success Managers). It started off with NRR (Net Revenue Retention) being the north star through which I could see how my team is performing.Followed up by, emails sent, meetings done, calls answered, tickets resolved, so and so forth, the list is almost never ending.Until I found GRR.
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