S3 #2 First Impressions Matter: Rethinking Customer Service in Early Years Settings with Orchid Roy

07/05/2025 40 min

Listen "S3 #2 First Impressions Matter: Rethinking Customer Service in Early Years Settings with Orchid Roy"

Episode Synopsis

In this insightful episode of Let’s Talk Early Years, we sit down with Orchids Roy to explore why customer service isn’t just a nice-to-have, it’s a core leadership skill in early childhood settings.From the moment a parent walks through the door, impressions are formed, trust is built (or broken), and your setting’s values are communicated without saying a word.

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