In this episode of Let's Get Rich, Sean and Hillary Walsh dive into why crafting a high-end experience for your clients isn’t just a luxury, but a necessity. From unexpected push-ups to unforgettable client moments, they share actionable steps and heartfelt stories to transform your law firm into a place where clients feel truly valued and respected. Tune in to learn how simple, thoughtful touches can make all the difference, and discover why it’s crucial to aim beyond mere customer service to deliver exceptional hospitality. 💼✨Checklist for Creating a High End ExperienceEveryone: Say the client's name 3x in each interaction.Receptionist: Come back to the client on hold every 30 so they're never left waitingReceptionist: Stand when you greet someoneEveryone: Make the client's family feel appreciated(have a goodie bag for kids, ask about birthdays, askabout the family's health, fun things they are doing)Everyone: Walk the client to where they are going, never give them verbal directions (the bathroom is not around the corner; walk the to the bathroom)Learn more about New Frontier University here.Follow us on social: Hillary & ShawnThanks for listening, and please subscribe and share with a friend!

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