Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]

Lessons From the Field [Powered by Black Box Intelligence]
14/12/2023 30 min Episodio 2
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]

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Episode Synopsis

Breaking Down the Casual Dining Chain’s 360-View of the Restaurant ExperienceEpisode 3 | 12/14/23Episode OverviewHuddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations.Key Takeaways:     [Insight #1]   – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey      [Insight #2]   – Find out how cross-team collaboration plays a vital role in driving team efficiencies      [Insight #3]   – Learn the Huddle House process of taking feedback from data-analysis to decision-making    Mentioned in the Episode:Restaurant Insights and ResearchGuest experience management exclusively for restaurants

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