#136 Let’s stop using ‘engagement’ as a measure of internal comms success

18/09/2025 16 min Temporada 1 Episodio 136
#136 Let’s stop using ‘engagement’ as a measure of internal comms success

Listen "#136 Let’s stop using ‘engagement’ as a measure of internal comms success"

Episode Synopsis

Engagement surveys are everywhere, and it’s tempting to use those scores as proof that your internal communications are working. In fact, a lot of people, and senior leaders, ask for exactly those scores to prove communication cut through. However, engagement isn’t just about comms because it’s shaped by leadership, culture, salaries, career development, values, and more.So if engagement isn’t the right measure, what is? In this episode of the Less Chatter, More Matter podcast, we unpack why engagement shouldn’t be your go-to metric. Then, we tell you what should and seven practical measures that actually demonstrate the value of internal communication. Th real kind of measures that will give you the data-backed and human-proven evidence you need to show senior management, and other employees, the internal comms impact on the business. If you agree that it’s time to move past vague scores and start measuring what really matters, you’ll want to listen in!Links mentioned in this episode:90 minute Strategy Power SessionPublic workshops and trainingLess Chatter, More Matter - Mel’s bookTopic in Ten - have your say!Template packsChange Isn't Hard! - Mel's bookSign up here to the fortnightly mail out of free resources!Say hi!Follow me on LinkedInFind out what I'm up to InstagramCheck out my websiteAsk a question

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