People are at the heart of improvement. In our first episode, we explore how to improve staff engagement and morale. Director of Patient and Staff Experience at the Newcastle Upon Tyne Hospitals NHS Foundation Trust, Annie Laverty, talks about using data to understand what matters to staff and enhance engagement. We also hear from John Drew, Director of Staff Engagement and Experience, NHS England who discusses using the NHS staff survey to steer improvement and how we might engage people better on productivity.You can find the show notes and references from this episode on our website: https://www.nhsconfed.org/podcast/unlocking-improvement-through-better-staff-experienceFor more information on out Learning and Improving Across Systems Peer Learning Programme, please visit: https://www.nhsconfed.org/learning-improving-systems/peer-learning Hosted on Acast. See acast.com/privacy for more information.

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